Scheduling & Appointments

Appointment Scheduling
New Client Intake & Health History
Session Length, Arrival Time & Late Arrival

Privacy & Confidentiality

Client Privacy & Confidentiality
Records & Documentation

Cancellations & No-Shows

Cancellation Notice Requirement
Late Cancellation
No-Show
Same-Day Changes

Payment & Financial Policies

Pricing & Payment
Payment Methods Accepted
Payment Due at Time of Service
Credit Card on File
Returned or Declined Payments
Pricing & Rate Changes
Packages, Memberships & Prepaid Sessions

Illness & Health Considerations

Illness & Contagious Conditions
Skin Conditions & Open Wounds
Medication & Medical Disclosure
Right to Refuse or Modify Session for Health Reasons

Scope of Practice

Therapeutic Massage Scope of Work
Non-Medical Disclaimer
Results & Expectations

Client Conduct & Professional Boundaries

Professional Conduct
Zero Tolerance for Inappropriate Behavior
Therapist Right to End a Session
Safety & Respect Policy

Consent & Communication

Informed Consent
Ongoing Communication During Sessions
Touch Boundaries & Client Comfort
Minors
Special Circumstances

Accessibility, Mobility & Assistance Policy

Gift Certificates & Promotions

Gift Certificate Use
Promotional Offers & Limitations
Memberships & Programs

Emergencies & Unexpected Closures

Weather, Power Outages & Emergencies
Therapist Illness or Emergency Cancellations Policy

Policy Acknowledgment

Agreement to Policies
Right to Update or Modify Policies

Scheduling & Appointments

Appointment Scheduling

Appointments must be scheduled in advance through the approved booking system or directly with Laura. Same-day appointments are subject to availability and not guaranteed.

Appointments are reserved specifically for you. Please schedule carefully, as availability for last-minute or back-to-back appointments may be limited.

Requests for session length, focus areas, or modalities should be made at the time of booking. Changes requested at the appointment time may not be possible.

Laura Briggs Therapeutic Massage & Wellness, llc reserves the right to modify, decline, or reschedule appointments if the requested service is outside the scope of practice or not appropriate based on health history or current presentation.

New Client Intake & Health History Policy

All new clients must complete an intake form and health history prior to their first appointment. This information helps ensure sessions are safe, appropriate, and tailored to individual needs.

Intake forms must be completed before the scheduled session time. Incomplete or missing information may result in the session being modified, shortened, or rescheduled.

Clients are responsible for providing accurate and current health information and for updating Laura of any changes before each session. Laura reserves the right to modify or decline a session if health information indicates massage is not appropriate.

All client health information is kept confidential.

Session length reflects the time reserved for your appointment and includes any necessary check-in or transition time. Please arrive on time to receive the full benefit of your session.

Late arrivals may result in a shortened session to avoid impacting subsequent appointments. Sessions will end at the originally scheduled time, and full session fees apply regardless of arrival time.

Clients are encouraged to arrive a few minutes early. If you anticipate being late, please notify Laura as soon as possible. Repeated late arrivals may require rescheduling or may result in loss of booking privileges.

Session Length, Arrival Time & Late Arrival Policy

Cancellations & No-Shows

Cancellation Notice Requirement

A minimum of 24 hours’ notice is required to cancel or reschedule an appointment. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.

Notice must be provided through the scheduling system or by directly contacting Laura. Messages left outside of business hours are time-stamped accordingly.

Late Cancellation Policy

Appointments canceled or rescheduled with less than 24 hours’ notice are considered late cancellations and will be charged a $50 fee.

The late cancellation fee will be charged to the card on file. If no card is on file, the fee must be paid before another appointment may be scheduled.

Failure to arrive for a scheduled appointment without notice is considered a no-show. Arriving more than 15 minutes late or contacting the office more than 15 minutes after the scheduled appointment time is considered a no call/no show, and the appointment will be marked as such.

No-show appointments are subject to a $50 fee. This fee will be charged to the card on file. If no card is on file, the fee must be paid before another appointment may be scheduled.

No-Show Policy

Same-Day Changes Policy

Requests to change an appointment on the same day are subject to availability and not guaranteed.

Same-day changes may be treated as a late cancellation and subject to the $50 late cancellation fee if the original appointment time cannot be filled.

Same-day changes must be communicated directly with Laura and cannot be assumed until confirmed.

Payment & Financial Policies

Pricing & Payment

All session fees are inclusive. I do not offer add-ons or tiered upgrades, and tips are not accepted. My work is provided as professional therapeutic care, and fees are structured to reflect that level of service.

Payment is accepted by credit or debit card and other approved electronic payment methods. Cash and checks are not accepted unless otherwise noted.

A valid payment method may be required to be kept on file to secure appointments.

Payment is due in full at the time services are rendered unless prior arrangements have been made. Unpaid balances must be resolved before additional appointments may be scheduled.

Payment Due at Time of Service

Credit Card on File Policy

A valid credit or debit card may be required to be kept on file to secure appointments, memberships, or services. Cards on file may be used to process late cancellation fees, no-show fees, or unpaid balances in accordance with posted policies.

All payment information is stored securely and is not accessible to Laura directly.

Returned or Declined Payments Policy

If a payment is returned or declined for any reason, the client is responsible for resolving the balance promptly. Any fees charged to the business by the payment processor or financial institution may be passed on to the client.

Services may be suspended until all outstanding balances and applicable fees are paid. Repeated declined or returned payments may require an alternate payment method or prepayment for future appointments.

Payment Methods Accepted

Prices for services may be adjusted periodically. Advance notice of any pricing changes will be provided.

Rates in effect at the time of booking apply to that appointment. Prepaid sessions, packages, and memberships are honored according to their stated terms.

Packages, Memberships & Prepaid Sessions Policy

Packages, memberships, and prepaid sessions must be used in accordance with their stated terms and are non-refundable unless otherwise noted.

Sessions are not transferable unless explicitly stated. Expiration dates, usage limits, and cancellation terms apply as outlined at the time of purchase.

Memberships and prepaid services are subject to current scheduling availability.

Pricing & Rate Changes Policy

Illness & Health Considerations

Illness & Contagious Conditions Policy

For the safety of both clients and therapist, sessions should not be attended if you are experiencing illness or symptoms of a contagious condition. This includes fever, flu-like symptoms, COVID, active infections, or other acute symptoms.

If you are unwell or develop symptoms close to your appointment, please notify Laura as soon as possible. Sessions may be modified, rescheduled, or declined if illness or symptoms are present. If Laura determines that a session should be rescheduled or canceled due to illness or health concerns, no cancellation or no-show fees will be charged.

Repeated cancellations due to illness may require modified scheduling, prepayment, or other arrangements to continue care.

Right to Refuse or Modify Session for Health Reasons

Massage may be modified or deferred in the presence of skin conditions, open wounds, rashes, infections, or areas of broken skin.

Clients are responsible for disclosing any skin conditions or concerns prior to the session. Laura reserves the right to avoid affected areas, modify techniques, or reschedule the session if proceeding is not appropriate for safety or hygiene reasons.

Clients are responsible for disclosing relevant medical conditions, medications, recent surgeries, and changes in health status prior to each session.

This information is used to guide session planning and ensure services are appropriate and safe. Laura reserves the right to modify or decline a session if medical information indicates that massage is not appropriate.

Medication & Medical Disclosure Policy

Skin Conditions & Open Wounds Policy

Laura reserves the right to modify or decline any session if, in her professional judgment, proceeding is not appropriate due to health, safety, or clinical considerations.

Scope of Practice

Therapeutic Massage Scope of Work Policy

Therapeutic massage services are provided for the purpose of relieving muscle tension, supporting mobility, and promoting physical well-being. Services are non-medical and do not replace medical care.

Sessions may include hands-on techniques intended to address muscular and soft tissue concerns within the scope of licensed massage therapy. Laura does not diagnose medical conditions or prescribe treatment.

Services are provided in a professional, therapeutic setting and are focused solely on therapeutic outcomes.

Massage therapy services are provided for therapeutic and wellness purposes only and are not a substitute for medical diagnosis or treatment.

Clients are encouraged to consult a licensed medical professional for any medical concerns, diagnoses, or treatment decisions.

Responses to therapeutic massage vary between individuals and sessions. While care is focused on supporting relief, improved mobility, and comfort, specific results cannot be guaranteed.

Therapeutic massage may be part of an overall wellness or care plan and is not intended as a one-time or sole solution for ongoing conditions.

Results & Expectations Policy

Non-Medical Disclaimer

Client Conduct & Professional Boundaries

Professional Conduct Policy

All services are provided in a professional, therapeutic environment. Clients are expected to conduct themselves in a respectful and appropriate manner at all times.

Any behavior that is disruptive, inappropriate, or inconsistent with a professional therapeutic setting will not be tolerated. Laura reserves the right to end a session immediately or decline future services if professional boundaries are not respected.

Safety & Respect Policy

Any form of sexual, suggestive, or inappropriate behavior, including comments, gestures, requests, or actions, is strictly prohibited.

If such behavior occurs, the session will end immediately. The full session fee will apply, and the client may be permanently banned from scheduling future appointments.

Laura reserves the right to end a session at any time if client behavior, health concerns, safety issues, or professional boundaries are compromised.

If a session is ended due to inappropriate behavior or safety concerns, the full session fee will apply.

Laura Briggs Therapeutic Massage & Wellness reserves the right to refuse service to anyone who violates professional boundaries.

Therapist Right to End a Session Policy

Zero Tolerance for Inappropriate Behavior

Laura Briggs Therapeutic Massage & Wellness is committed to providing a safe, respectful, and professional environment for all clients.

Harassment, discrimination, aggressive behavior, or actions that compromise safety will not be tolerated. Laura reserves the right to refuse or discontinue services if safety or mutual respect cannot be maintained.

Consent & Communication

Informed Consent Policy

Clients provide informed consent by completing required intake forms and by verbally confirming consent prior to receiving massage services. Consent may be withdrawn at any time.

By receiving services, clients acknowledge that they understand the nature of therapeutic massage, the scope of services provided, and their right to communicate preferences, concerns, or discomfort at any point during the session.

Minors Policy

Clients are encouraged to communicate openly during sessions regarding comfort level, pressure, positioning, and any discomfort or concerns.

Laura may also check in during sessions to ensure comfort and appropriateness of techniques. Open communication helps ensure sessions remain safe, effective, and aligned with therapeutic goals.

Client comfort and clear professional boundaries are a priority during all sessions. Areas worked on and techniques used will be discussed as needed and may be adjusted at any time based on client feedback.

Clients may request changes to pressure, positioning, or areas of focus at any point during the session. Laura reserves the right to maintain appropriate professional boundaries at all times.

Touch Boundaries & Client Comfort Policy

Ongoing Communication During Sessions Policy

Laura Briggs Therapeutic Massage & Wellness provides services to adults only. Clients must be 18 years of age or older to receive massage services.

Special Circumstances Policy

Clients with medical, cognitive, or mobility considerations are asked to disclose this information in advance so sessions can be safely and appropriately planned. Laura reserves the right to modify or decline services if accommodations cannot be reasonably met.

Accessibility, Mobility & Assistance Policy

Laura Briggs Therapeutic Massage & Wellness is committed to providing services in a respectful and accommodating manner. Clients with mobility, sensory, or other accessibility needs are encouraged to share this information in advance so appropriate arrangements can be considered.

Clients are expected to be able to move safely on and off the massage table with minimal assistance. Laura does not provide lifting or transfer assistance.

While reasonable efforts will be made, not all accommodations may be available. Sessions may be modified or declined if accessibility, mobility, or safety needs cannot be safely met.

Gift Certificates & Promotions

Gift certificates may be used toward services offered by Laura Briggs Therapeutic Massage & Wellness and must be presented at the time of redemption.

Gift certificates are not redeemable for cash except as required by law and must be used by the original recipient unless otherwise noted.

Lost or stolen gift certificates cannot be replaced

Promotional offers, discounts, or special pricing may be offered from time to time at the discretion of Laura Briggs Therapeutic Massage & Wellness.

All promotional offers are subject to specific terms and conditions, including eligibility, usage limits, and expiration if applicable. Promotions may not be combined unless explicitly stated.

Laura Briggs Therapeutic Massage & Wellness reserves the right to modify or discontinue promotions at any time.

See the Membership page for full information on our Membership Programs

Memberships & Programs

Promotional Offers & Limitations Policy

Gift Certificate Use Policy

Emergencies & Unexpected Closures

In the event of severe weather, power outages, or other emergencies, appointments may need to be delayed, rescheduled, or canceled for safety reasons.

If Laura determines that conditions are unsafe or prevent services from being provided, no cancellation or no-show fees will be charged. Clients will be notified as soon as possible, and efforts will be made to reschedule affected appointments.

Clients are encouraged to use their best judgment regarding travel safety and to communicate promptly if weather or emergency conditions affect their ability to attend a scheduled appointment.

In the event of therapist illness, injury, or emergency, appointments may need to be rescheduled or canceled.

Clients will be notified as soon as possible, and every effort will be made to reschedule at a mutually convenient time. No fees will be charged for appointments canceled by Laura due to illness or emergency.

Therapist Illness or Emergency Cancellations Policy

Weather, Power Outages & Emergencies Policy

Privacy & Confidentiality

All client information, including health history, intake forms, and session details, is kept confidential and used solely for the purpose of providing therapeutic services.

Client information will not be shared with third parties without written consent, except as required by law. Reasonable measures are taken to protect client privacy and maintain the confidentiality of records.

Client intake forms, health information, and session notes are maintained as part of professional recordkeeping and are used to support continuity of care.

Records are stored securely and retained in accordance with professional standards and applicable laws.

Records & Documentation Policy

Client Privacy & Confidentiality Policy

Policy Acknowledgment

By scheduling an appointment or receiving services from Laura Briggs Therapeutic Massage & Wellness, clients acknowledge that they have read, understand, and agree to all posted policies.

These policies are subject to change, and it is the client’s responsibility to review them periodically.

Laura Briggs Therapeutic Massage & Wellness reserves the right to update or modify policies as needed. Any changes will be communicated in advance when possible.

The most current version of all policies will be available on the website or provided upon request.

Right to Update or Modify Policies

Agreement to Policies